Shipping Policy
All orders placed on hsdbboots.com are processed and dispatched by Tsz Ming Limited. Customers must provide a complete, accurate, and reachable delivery address at checkout. Tsz Ming Limited is not responsible for failed deliveries, delays, or additional costs resulting from an incorrect or incomplete address supplied by the customer.
Order Processing
Orders are reviewed and prepared for dispatch after payment confirmation. Processing takes place during standard business operations. A dispatch confirmation is issued once the parcel leaves the warehouse. Tracking information is provided when the selected carrier supports tracking for the destination.
Delivery
Transit times depend on the destination, the carrier, and the shipping method selected at checkout. Any delivery estimate communicated by a carrier is not a guarantee made by Tsz Ming Limited. Delays caused by customs inspections, severe weather, public holidays, or carrier operational disruptions are outside the control of Tsz Ming Limited. Customers are responsible for import duties, taxes, and customs charges applied by the destination country.
14-Day No-Reason Refund Policy
Tsz Ming Limited applies a strict 14-day no-reason refund policy. A customer may request a refund within 14 days of receiving the order without stating a reason. The 14-day period begins on the date the order is delivered as confirmed by the carrier. Requests submitted after the 14-day period has ended do not qualify for a refund under this policy.
Return Conditions
Returned women's shoes must be unused, unworn, and in the same condition in which they were received. Items must be returned in their original packaging with all original tags, inserts, and protective materials intact. Shoes showing signs of outdoor wear, staining, damage, or alteration do not qualify for a refund. Tsz Ming Limited inspects every returned parcel and may reduce or decline a refund when the returned item fails these conditions.
Return Shipping Costs
The buyer completely bears the return shipping costs. Tsz Ming Limited does not reimburse, offset, or refund any shipping charge paid by the customer to return an item. Original shipping charges paid at checkout are non-refundable unless the return results from an error made by Tsz Ming Limited. Customers must use a traceable shipping method and retain the tracking number until the refund is completed.
Step-by-Step Return Process
Step 1. Submit the return request to [email protected] within 14 days of receiving the order. The request must state the order number and the items to be returned.
Step 2. Wait for written approval from Tsz Ming Limited. A return request is not valid until approval is confirmed in writing.
Step 3. Pack the women's shoes securely in their original packaging with all original tags, inserts, and protective materials.
Step 4. Ship the parcel using a traceable shipping method at the customer's own cost.
Step 5. Send the carrier name and tracking number to [email protected] immediately after dispatch.
Step 6. Allow Tsz Ming Limited to receive and inspect the returned parcel.
Step 7. Receive the refund through the original payment method once inspection is complete.
Return Address and Contact Details
Every approved return must be shipped to the following recipient: The recipient must be Tsz Ming Limited, the contact phone is +852 5566 6631, and the specific return address is 9/F, Cameron Plaza, 18 Cameron Road, Tsim Sha Tsui. Parcels sent to any other address cannot be processed, and Tsz Ming Limited accepts no liability for items delivered to an incorrect address.
Refund Processing Times
Refund arrival time is at least 14 days. Once a returned parcel is received and inspected, Tsz Ming Limited initiates the refund to the original payment method. The refund is credited no earlier than 14 days after the return request is approved. Processing times at the customer's bank or card issuer may extend this period further.
PayPal Refunds
PayPal refunds take at least 14 days to complete. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Where local law mandates a longer period, the statutory period of up to 30 days governs the completion of the refund. Customers who paid through PayPal must allow the full applicable period before the refund appears in the PayPal account balance.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the terms stated in the Terms of Service of Tsz Ming Limited and is applied without exception. A claim must include the order number, a description of the damage or defect, and clear photographs of the item and its packaging. Claims submitted after the 7-day period has ended are not accepted, and the item is then handled under the standard 14-day no-reason refund policy.
Order Cancellations
A cancellation request is accepted only before the order is dispatched. Once a parcel has left the warehouse, the order cannot be cancelled and must be handled through the return process described above. Tsz Ming Limited confirms every accepted cancellation in writing.
Policy Acceptance
Placing an order on hsdbboots.com confirms acceptance of this Shipping and Returns document. Customers with questions about shipping, returns, or refunds may contact Tsz Ming Limited at [email protected] or +852 5566 6631.
