Introduction
These Terms of Service govern the purchase of womens shoes and all related services provided through hsdbboots.com. Tsz Ming Limited operates this storefront and delivers footwear to customers worldwide. By browsing the catalog, placing an order, or creating an account, you accept these Terms of Service in full. If you disagree with any provision stated here, you must stop using hsdbboots.com immediately.
Acceptance of Terms
Your continued use of hsdbboots.com confirms your acceptance of these Terms of Service. You confirm that you possess the legal capacity to enter into a binding agreement. You agree to review these terms periodically because Tsz Ming Limited may revise them at any time.
Account Registration and Accuracy
You may create an account to manage orders and refund requests. You must provide accurate, current, and complete information during registration. You are responsible for safeguarding your account credentials. You must notify Tsz Ming Limited at [email protected] about any unauthorized access to your account. Tsz Ming Limited is not liable for losses caused by your failure to protect your login details.
Products, Sizing, and Availability
Tsz Ming Limited sells womens shoes in multiple styles, colors, and sizes. Product images are prepared with care, and slight variations in color may occur because of screen settings. Sizing follows the measurement chart published on each product page. You must review that chart before ordering. All orders are subject to stock availability. Tsz Ming Limited may cancel an order when an item cannot be supplied and will issue a full refund in that situation.
Pricing and Payment
All prices appear in the currency displayed at checkout. You must pay the full order amount before dispatch. Tsz Ming Limited accepts major credit cards, debit cards, and PayPal. You confirm that you are authorized to use the payment method submitted with your order. Tsz Ming Limited may verify payment details before processing any shipment.
Shipping and Delivery
Tsz Ming Limited dispatches orders to the address you provide at checkout. You must confirm that your delivery address is correct and complete. Delivery timelines depend on the destination and the carrier selected. Risk of loss passes to you once the carrier confirms delivery at your address. You must inspect every package upon arrival and report problems promptly.
14 days No-Reason Refund Policy
Tsz Ming Limited offers a strict 14 days no-reason refund policy. You may request a refund for any purchased pair of womens shoes within 14 days of receiving your order without providing a reason. To qualify, the shoes must be unworn, unwashed, and returned with all original packaging and tags attached. You must submit your refund request to [email protected] and include your order number. Once your request is approved, you must ship the shoes back within 14 days of the approval notice. Return shipping costs are your responsibility unless the item arrived damaged or defective.
Refund Processing Time
Refund processing begins after Tsz Ming Limited receives and inspects the returned shoes. Refund processing and arrival to the customer's account takes at least 14 days. This period covers inspection, approval, and transmission of funds to your original payment method. You must allow at least 14 days before contacting Tsz Ming Limited about refund status. Your bank or card issuer may add further delay after funds leave the payment processor.
PayPal Refunds
PayPal refunds take at least 14 days from the date Tsz Ming Limited approves the return. Due to local laws, PayPal refunds in some regions may take up to 30 days. You accept this extended period when you choose PayPal as your payment method. Tsz Ming Limited cannot shorten timelines imposed by PayPal or by regional financial regulations.
Damaged or Defective Items
You must inspect your womens shoes immediately after delivery. Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must email [email protected] within that 7-day window and attach clear photographs of the damage along with your order number. Claims submitted after 7 days of receipt cannot be accepted, and Tsz Ming Limited will decline them. Approved damaged-goods claims receive a replacement pair or a full refund at the discretion of Tsz Ming Limited.
Intellectual Property
All content on hsdbboots.com, which includes photographs, product descriptions, graphics, and logos, belongs to Tsz Ming Limited or its licensors. You may not copy, reproduce, distribute, or resell this content without written permission from Tsz Ming Limited.
Prohibited Conduct
You must not use hsdbboots.com for fraudulent purchases, false refund claims, or unlawful activity. You must not attempt to disrupt the website, extract data, or misrepresent your identity. Tsz Ming Limited may suspend or terminate your account for any violation of these Terms of Service.
Limitation of Liability
Tsz Ming Limited is not liable for indirect, incidental, or consequential damages arising from your use of hsdbboots.com or from the purchase of womens shoes. The total liability of Tsz Ming Limited for any claim is limited to the amount you paid for the relevant order.
Governing Law and Dispute Resolution
These Terms of Service are governed by Hong Kong law. Any dispute arising from these terms or from any purchase on hsdbboots.com is subject to the exclusive jurisdiction of the courts of Hong Kong. You agree to attempt a good-faith resolution with Tsz Ming Limited before starting formal proceedings.
Contact Information
You may direct all questions about these Terms of Service, refunds, and damaged-goods claims to Tsz Ming Limited. Email [email protected], call +852 5566 6631, or write to 9/F, Cameron Plaza, 18 Cameron Road, Tsim Sha Tsui.
